IMPORTANT: If you, or anyone in your household display any COVID-19 symptoms,
or you have been advised to self-isolate, please do not visit our Aftersales Departments until it is safe to do so.
5th January 2021
Coronavirus (COVID-19) Business Update – We are open and here to help.
In line with instructions from the UK Government, our Aftersales departments remain fully operational for servicing, MOT and repairs with strict precautions in place, to help keep our customers and employees safe. Our Sales departments remain open online only - the showroom and forecourt will remain closed until further notice.
When you visit our Aftersales departments, I hope you share our confidence that we have taken every precaution to ensure the safest possible environment. We are, as always, extremely grateful for your continued custom and I wanted to take this opportunity to update you on our actions.
Visiting an Aftersales Department
In order to manage the number of visitors in the Aftersales department at any one time, our preference would be a pre-arranged appointment, to allow us to fully prepare for your visit. However, should you find yourself in the area without a pre-arranged appointment, please feel free to pop into the dealership and we will be more than happy to serve you as quickly and safely as possible.
Crucially, we ask that if you wish to visit an Aftersales department but feel unwell or you are displaying COVID-19 symptoms, you phone or e-mail in advance to make alternative arrangements. For those that do visit, we have implemented additional hygiene practices in all service areas.
Call or click here to arrange a convenient appointment time.
To help reduce the risk of spreading Covid-19 (Coronavirus), we have placed extra precautions within the Aftersales departments including:
There are also information banners displayed around the showroom for your attention. I respectfully ask you to take note of and abide by the Hygiene and Social Distancing guidelines in order to ensure the comfort and safety of yourself and others within the dealership.
Levels of Service
In some cases, we may be working with reduced resources, so please excuse us if your experience doesn't live up to the high standards we strive for during this period or if we’re a little slower to respond to enquiries.
Aftersales Department Staff
Whilst we are always very happy to see our customers, please be aware that our staff will not be shaking hands and will be keeping a safe distance and wearing a face-covering or face mask within the department, to help reduce the risk of spreading the virus. Non-essential travel between dealerships has ceased and our internal meetings will take place via video calls. In addition, any member of staff displaying COVID-19 symptoms will be instructed to self-isolate and not attend the workplace.
Click and Collect
Our ‘Mouse to House’ buy online service allows customers to continue to purchase vehicles from us online, from the comfort of their own homes:
1. Click here to start searching our range of high quality pre-owned stock
2. Request a comprehensive pre-recorded video walkaround of your vehicle of choice
3. All pre-owned models can be instantly reserved online for just £99 – for your safety and security, all payments made on our website are processed by a secure payment provider with all major cards accepted. Detailed information about our 'Reserve Online' and Buy Online facility is available here
4. We will contact you to complete the transaction (if this hasn't been carried out online) and arrange a suitable time for your new vehicle to be delivered to your home address
5. Your vehicle will be personally handed over to you in a Covid-19 secure manner
If you have a vehicle to part exchange, we can provide a market-accurate indicative value so you can see how the figures stack up. Click here for your quick and free valuation.
More information can be found here
We thank you for your support and patience during these difficult times. Hopefully we can welcome you back to Read Motor Group soon, and in the mean-time I hope you your families and keeping safe and well.