27th May 2020

Coronavirus (COVID-19) Statement - Business Update

In line with instructions from the UK Government, our Aftersales Departments are now open we plan to re-open our Sales Departments from Monday 1st June with strict precautions in place, to help keep our customers and employees safe.

When you are ready to visit the dealership, we hope you share our confidence that we have taken every precaution to ensure the safest possible environment. We are, as always, extremely grateful for your continued custom and I wanted to take this opportunity to update you on our actions.

Visiting a Dealership

In order to manage the number of visitors in the dealerships at any one time, our preference would be a pre-arranged appointment, to allow us to fully prepare for your visit and arrange for the vehicle of interest to be sanitised prior to your arrival. However, should you find yourself in the area without a pre-arranged appointment, please feel free to pop into the dealership and we will be more than happy to serve you as quickly and safely as possible.

Crucially, we ask that if you wish to visit a dealership but feel unwell or you are displaying COVID-19 symptoms, you phone or e-mail in advance to try to make alternative arrangements. For those that do visit, we have implemented additional hygiene practices throughout the showrooms and in all service areas. All vehicle handovers, whether in the sales or service department, will also be comprehensively cleaned to reduce the risk of infection.

Callor click here to arrange a convenient appointment time.

To help reduce the risk of spreading COVID-19, we have placed extra precautions within the dealerships including:

  • NHS COVID-19 Test and Trace system is in operation
  • Face-coverings or face masks must be worn within the dealership
  • Barriers installed within the dealerships to protect customers and staff
  • Loan vehicles, demonstrator vehicles and showroom vehicles are sanitised on a daily basis
  • Please use Personal Protective Equipment (PPE) wherever possible
  • Please follow the 2m markings on the floor
  • Please use card payments or contactless where possible
  • Please wash your hands regularly and avoid contact with your eyes, nose and mouth
  • Please follow the one-way system within the showroom
  • We have installed Plexiglass screens to protect customers and staff
  • Hand sanitising stations are available within the dealership
  • Entry may be limited during busy times
  • Vehicles will be locked to reduce contact. Please ask a member of staff if you wish to view
  • Cleaning frequency within each dealership has been increased throughout the day to ensure high standards of safety and cleanliness are maintained

There are also information banners displayed around the dealership for your attention and respectfully ask you to take note of and abide by the guidelines described in order to ensure the comfort and safety of yourself and others within the dealership.

Levels of Service

When our dealerships fully re-open for sales, service and repair, in some cases we may be working with reduced resources, so please excuse us if your experience doesn't live up to the high standards we strive for during this period or if we’re a little slower to respond to enquiries.

Dealership Staff

Whilst we are always very happy to see our customers, please be aware that our staff will not be shaking hands and will be keeping a safe distance and wearing a face-covering or face mask within the dealership, to help reduce the risk of spreading the virus. Non-essential travel between dealerships has ceased and our internal meetings will take place via video calls. In addition, any member of staff displaying COVID-19 symptoms will be instructed to self-isolate and not attend the workplace

Click and Collect

If, like many, you are self-isolating or would prefer not to visit our showrooms during this period, we would like to take this opportunity to inform you of our ‘Buy Online’ service. You can purchase your next vehicle online without having to leave the comfort of your own home. Once the vehicle is ready, you can then take advantage of our Click and Collect service or if you’d prefer, we can deliver the vehicle to you. We can also arrange a ‘Home Test Drive’ More information is available here.

We thank you for your support and patience during these difficult times. Hopefully we can welcome you back to Read Motor Group soon, and in the mean-time we hope you your families and keeping safe and well.