Join Our Growing Family at Read Motor Group!

Do you share our passion for vehicles and providing exceptional customer service?

Read Motor Group is a thriving, family-run dealership with a long history of serving customers across Lincolnshire, Yorkshire, Staffordshire, Norfolk, Derbyshire and Nottinghamshire. We've grown from strength to strength, with locations offering Hyundai, MG, Suzuki, Alfa Romeo, Jeep, Volkswagen, SEAT, Cupra, and Skoda sales and aftersales services in Boston, Burton, Derby, Doncaster, Grimsby, King's Lynn, Lincoln and Worksop.

We're passionate about creating a supportive and rewarding environment for our team. We invest heavily in training, ensuring you have the latest industry and brand knowledge to excel and deliver exceptional customer service.

The Role

We have an exciting opportunity for Group Aftersales Manager to join our award winning and fast-growing family group, representing Hyundai, Suzuki, Volkswagen, Alfa Romeo, Jeep and MG brands.

You should have a proven track record in the automotive sector that demonstrates your experience and achievements. You will be inspirational, hands on and have the ability to manage group processes to maximise sales and achieve set objectives whilst delivering outstanding customer service.

Reporting to the Head of Operations, the successful candidate will have the overall responsibility for the Aftersales Division across nine dealerships.

As Group Aftersales Manager your overall objective will be to drive performance across the group whilst delivering the highest level of customer service.

Key Responsibilities

  • Motivation and development of the Aftersales teams
  • Consistently drive EVHC performance across the group
  • Measurement of performance through operational reporting and onsite reviews
  • Effective management of colleagues and overall co-ordination of teams utilising the Aftersales Resource Matrix
  • Implementing and ensuring compliance with the policies and procedures of the company and manufacturer
  • Compliance with manufacturer audits and internal audits
  • Group parts utilisation and parts stock checks
  • Resolve customer concerns which are raised by management and staff

Our ideal candidate will have significant demonstrable experience in a similar position, multi-franchise experience.

The ability to "roll sleeves up" operationally and demonstrate skills/processes is essential along with experience of developing relationships with the manufacturer, customers, and colleagues.

This is an exciting opportunity to work for a forward-thinking family-owned company, in partnership with a number of automotive brands. The successful candidate will have the option of a company car.

Why Read Motor Group?

  • Family-oriented company culture with strong values.
  • Competitive salary with pension and 30 days holiday (including Bank Holidays)
  • Investment in employee training and development.
  • Opportunity to work with a variety of renowned car brands (Hyundai, Suzuki, MG, Alfa Romeo, Jeep, Volkswagen, Seat, Skoda, Cupra).
  • Focus on providing a stress-free and memorable car buying experience for customers.
  • Multiple locations offering new and used vehicle sales, aftersales services, and Motability/Business/Fleet options.

To Apply:

Please submit your CV to hr@readmotorgroup.co.uk or fill in the form below.

Please note: We are not currently working with recruitment agencies.

Ref: 0002/RMG

Working Hours 8am - 6pm (Monday to Friday)
Location Group
Salary Up to £80,000
Benefits Pension + 30 days holiday
Closing Date 15/07/2024
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