IMPORTANT: If you, or anyone in your household display any COVID-19 symptoms,
or you have been advised to self-isolate, please do not visit us until it is safe to do so.


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Coronavirus (COVID-19) Frequently Asked Questions

When you are ready to visit the dealership, we hope you share our confidence that we have taken every precaution to ensure the safest possible environment. At Read Motor Group, we're doing everything we can to help reduce the spread of Coronavirus (COVID-19) and we hope the measures we have implemented will provide you with added peace of mind.

Are your Sales Departments open?

In line with instructions from the UK Government, our Sales Departments are now open with strict precautions in place, to help keep our customers and employees safe.

Are your Aftersales Departments open?

Yes, our Aftersales Departments are now open offering servicing, warranty, mechanical repairs, and MOT testing. To book an appointment please call us or click here to book online.

Do I need to wear a face-covering or face mask when visiting?

From 24th July 2020 face-coverings or face masks must be worn when visiting our Sales and Aftersales Departments. Please bring your own face-covering or face mask when you can, but should you find yourself without a face-covering or face mask, we've got disposable masks available.

Try to avoid touching your face-covering or face mask whilst wearing it, but if you do, we have automatic sanitising dispensers for your use within the showroom.

Have you made changes within the Dealership environment and is it safe to visit?

Absolutely. The safety of our customers and employees is at the heart of everything we do. To help reduce the risk of spreading COVID-19, we have placed extra precautions within the dealerships including:

  • Barriers installed within the dealerships to protect customers and staff
  • Loan vehicles, demonstrator vehicles and showroom vehicles are sanitised on a daily basis
  • Please use Personal Protective Equipment (PPE) wherever possible
  • Please follow the 2m markings on the floor
  • Please use card payments or contactless where possible
  • Please wash your hands regularly and avoid contact with your eyes, nose and mouth
  • Please follow the one-way system within the showroom
  • We have installed Plexiglass screens to protect customers and staff
  • Hand sanitising stations are available within the dealership
  • Entry may be limited during busy times
  • Vehicles will be locked to reduce contact. Please ask a member of staff if you wish to view
  • Cleaning frequency within each dealership has been increased throughout the day to ensure high standards of safety and cleanliness are maintained

There are also information banners displayed around the dealership for your attention and we respectfully ask you to take note of and abide by the guidelines described in order to ensure the comfort and safety of yourself and others within the dealership.

Will my warranty be affected if I don't have my service carried out on time due to the Coronavirus (COVID-19) outbreak?

Having your vehicle serviced in-line with the manufacturer's schedule is very important to keep it running well and each manufacturer is continually reviewing this in line with government guidance. If you are unable to have your vehicle serviced, or are concerned about visiting us, we recommend contacting our Aftersales Department who will be able to offer guidance on what this would mean for your warranty and discuss ways we may be able to assist.

My vehicle's MOT is due. What should I do?

The Government have advised that your car or van's MOT expiry date will be extended by 6 months if it’s due between 30 March 2020 and 31 July 2020.This permits you to drive your vehicle 'legally' for a further 6 months. However, all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle. Your MOT certificate will not be extended if your vehicle’s MOT expires on or after 1 August 2020. You must book an MOT as usual.

If your MOT was due prior to 30th March, then you will need to make every effort to MOT the vehicle as soon as possible or alternatively register the vehicle as SORN. More information about the extension can be found on the Government website.

Our Aftersales Departments are now open and so if you'd like to schedule your MOT, we're here to help.

Can I book a virtual Sales appointment?

Of course. If, like many, you are self-isolating or would prefer not to visit our showrooms during this period, we can carry out virtual appointments via Zoom, FaceTime or WhatsApp. Please call or click here to arrange a convenient appointment time.

Can I book a test drive?

We know how important a test drive is when finding the right car which is why we've put together a number of options. In order to manage the number of visitors in the dealership at any one time, our preference would be a pre-arranged appointment, to allow us to fully prepare for your visit and arrange for the vehicle of interest to be sanitised prior to your arrival. However, should you find yourself in the area without a pre-arranged appointment, please feel free to pop into the dealership and we will be more than happy to serve you as quickly and safely as possible.

For the safety of both our customers and employees, customers will be permitted to take solo test drives to ensure social distancing can be maintained*

We can also arrange for test drives to be carried out from your home. Please call or click here to arrange a convenient appointment time. *Test drives subject to T&Cs

Can I buy a car online?

Absolutely! Now it's even easier to buy your next car online, our fully responsive website means you can find your perfect car without having to leave the comfort of your home. Click here to find out more and let us guide you through as you begin searching our range of quality stock.

I have already ordered a car. When can I collect this?

Our Sales Departments are working hard to reach all customers who have a vehicle on order. If you are concerned or we have not yet managed to contact you, please call us.

My current PCP agreement is due to end. What should I do?

Our Sales Departments are working hard to reach all our customers who have a PCP agreement which is due to end. If you are concerned or we have not yet managed to contact you, please call us.

What if I need to request a payment holiday from my car finance or I am no longer able to make payments?

Rest assured, we understand that these are financially challenging times for everyone and our customers' individual circumstances will be considered at all times.

Both Hyundai and Suzuki Finance teams have in place a number of measures to assist customers in the repayment of their finance agreements should you be experiencing financial difficulty. For any queries, worries or concerns, please visit Hyundai Finance or Suzuki Finance where you will find information about what help is available to you as well as contact details and opening times should you wish to speak to someone directly.

I am coming to the end of my Motability lease. What should I do?

Motability have announced they will be automatically extending leases that are due to end for six months. There will be no need to contact Motability direct; and you will continue to be insured.

What other services have been affected?

When our dealerships fully re-open for sales, service and repair, in some cases we may be working with reduced resources, so please excuse us if your experience doesn't live up to the high standards we strive for during this period or if we’re a little slower to respond to enquiries.

Whilst we are always very happy to see our customers, please be aware that our staff will not be shaking hands and will be keeping a safe distance, to help reduce the risk of spreading the virus.


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