IMPORTANT: If you, or anyone in your household display any COVID-19 symptoms,
or you have been advised to self-isolate, please do not visit us until it is safe to do so.
Coronavirus (COVID-19) Frequently Asked Questions
Are your Sales Departments open?
Yes. Our Sales Departments remain open online, where you take advantage of our ‘Mouse to House’ buy online and home delivery service. In line with instructions from the UK Government, from 00:01 on Tuesday 5th January, our showrooms and forecourts will be closed to the general public until further notice.
Are your Aftersales Departments open?
Yes! Our Aftersales Departments remain fully operational to ensure your vehicle is road worthy for essential journeys. We continue to offer vehicle servicing, warranty, mechanical repairs, and MOT testing and we have taken every precaution to ensure the safest possible environment. At Read Motor Group, we're doing everything we can to help reduce the spread of Coronavirus (COVID-19) and we hope the measures we have implemented will provide you with added peace of mind.
Can I buy a car online?
Absolutely! Now it's even easier to buy your next car online, our fully responsive website means you can find your perfect car without having to leave the comfort of your home. Click here to find out more about our 'Mouse to House' service and let us guide you through as you begin searching our range of quality stock.
Can I take a physical test drive?
In line with instructions from the UK Government, from 00:01 on Tuesday 5th January, we are unable to offer physical test drives.
Can I arrange a virtual test drive?
Yes! We can arrange a virtual appointment via video call to show you around the car in detail. We can do this via Whatsapp, Facetime, Zoom, or any other preferred method.
Once you’ve completed your purchase, you decide how your new car gets to you. If you are local to the Dealership, we can arrange a pre-agreed time for you to collect your new car from us in a COVID-19 secure manner. If, however, you live elsewhere or would prefer not to collect your car from the Dealership, you can have your new car delivered directly to your door.
If you are local to us there is no charge, but we offer mainland UK delivery to anywhere in the UK subject to a competitive delivery charge.
Contact us today to find out more about our delivery services available for you.
Do I need to wear a face covering or face mask when visiting?
Yes. As of 24th September 2020, it is law for face coverings or face masks to be worn when visiting our Dealerships. Please bring your own face covering or face mask when you can, but should you find yourself without a face covering or face mask, we've got disposable masks available.
Try to avoid touching your face covering or face mask whilst wearing it, but if you do, we have automatic sanitising dispensers for your use within the dealership.
Have you made changes within the Dealership environment and is it safe to visit?
Absolutely. The safety of our customers and employees is at the heart of everything we do. To help reduce the risk of spreading COVID-19, we have placed extra precautions within the dealerships including:
There are also information banners displayed around the dealership for your attention and we respectfully ask you to take note of and abide by the guidelines described in order to ensure the comfort and safety of yourself and others within the dealership.
As of 24th September 2020, it is law for our employees to wear a face covering or face mask whilst in our dealerships.
Will my warranty be affected if I don't have my service carried out on time due to the Coronavirus (COVID-19) outbreak?
Having your vehicle serviced in-line with the manufacturer's schedule is very important to keep it running well and each manufacturer is continually reviewing this in line with government guidance. If you are unable to have your vehicle serviced, or are concerned about visiting us, we recommend contacting our Aftersales Department who will be able to offer guidance on what this would mean for your warranty and discuss ways we may be able to assist.
My vehicle's MOT is due. What should I do?
The Government have advised that your car or van's MOT expiry date will be extended by 6 months if it’s due between 30 March 2020 and 31 July 2020.This permits you to drive your vehicle 'legally' for a further 6 months. However, all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle. Your MOT certificate will not be extended if your vehicle’s MOT expires on or after 1 August 2020. You must book an MOT as usual.
If your MOT was due prior to 30th March, then you will need to make every effort to MOT the vehicle as soon as possible or alternatively register the vehicle as SORN. More information about the extension can be found on the Government website.
Our Aftersales Departments remain open and so if you'd like to schedule your MOT, we're here to help.
I have already ordered a car. When can I collect this?
Our Sales Departments are working hard to reach all customers who have a vehicle on order. If you are concerned or we have not yet managed to contact you, please call us.
My current PCP agreement is due to end. What should I do?
Our Sales Departments are working hard to reach all our customers who have a PCP agreement which is due to end. If you are concerned or we have not yet managed to contact you, please call us.
What if I need to request a payment holiday from my car finance or I am no longer able to make payments?
Rest assured, we understand that these are financially challenging times for everyone and our customers' individual circumstances will be considered at all times.
Both Hyundai and Suzuki Finance teams have in place a number of measures to assist customers in the repayment of their finance agreements should you be experiencing financial difficulty. For any queries, worries or concerns, please visit Hyundai Finance or Suzuki Finance where you will find information about what help is available to you as well as contact details and opening times should you wish to speak to someone directly.
I am coming to the end of my Motability lease. What should I do?
We would recommend customers begin their search for their next car and place an order in the last three months of their lease. We do however understand that with differing levels of COVID-19 restrictions across the UK, this continues to be an uncertain time for some customers. For your peace of mind, and to ensure we continue to offer worry-free motoring, if you haven’t placed a new order, or you don’t return your car on the date your lease is due to end, your lease will automatically be extended for six months. There will be no need to contact Motability direct; and you will continue to be insured.
Am I able to place an application for a Motability Scheme car?
Yes, we can accept new applications for the Motability Scheme and we are able to manage your application remotely.
What other services have been affected?In some cases, we may be working with reduced resources, so please excuse us if your experience doesn't live up to the high standards we strive for during this period or if we’re a little slower to respond to enquiries.