Aftersales Advisor - Worksop

We have an exciting opportunity for an experienced Aftersales Advisor to join our busy Aftersales department at Read Hyundai Worksop.

Key Responsibilities

  • Checking customers in/out
  • Upselling any VHC work reported and Service Plans
  • Calling parts customers and booking in any customers
  • Ensuring customers are kept up to date
  • Explain and educate customers on the follow-up process to encourage response levels
  • Confident use of parts looking up and pricing
  • Good understanding of the parts department as a whole to assist aftersales department
  • Preparation of next days jobs ensuring all parts in stock and pre-picked/recalls checked/service plan quotes etc
  • Invoicing/ sales /warranty
  • Ensuring all card and cash payments are taken correctly and cash handling procedure followed
  • Checking all courtesy vehicles are on site are clean, fuelled and easily accessible ready for the next day
  • General housekeeping
  • Liaising with the workshop for progress and technical advice
  • Creating and loading bookings onto electronic diary efficiently and monitoring this function
  • Filing

Requirements

  • An effective communicator with strong customer facing skills
  • Have the ability to work on your own initiative and as part of a team
  • A self motivated individual with a positive can-do attitude
  • Have the ability to meet tight deadlines and prioritise own work load
  • Strong IT skills
  • Relevant experience within a similar position
  • Full driving licence

This is an exciting opportunity to work for a forward - thinking, family owned company. In addition, we are committed to ensuring our employees receive main dealer training via Hyundai UK.

If you believe you are the ideal candidate for this role, please apply online by completing the form below.


Ref: 1909/WA

Working Hours 8.00am to 5.30pm Monday to Friday Saturdays by rota (1 in 4) working 8.30am – 12.30pm
Location Read Hyundai Worksop
Salary Excellent Salary + Bonus Package
Benefits Pension + 22 days holiday
Closing Date 31/10/2019
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