Aftersales Advisor - Read Hyundai Boston

Read Motor Group are an established and trusted family-run dealership group across Lincolnshire, Norfolk and Nottinghamshire. The company is further expanding its Hyundai representation across Lincolnshire with the opening of a new dealership in Boston, and we are looking for an experienced Aftersales Advisor to join the team. Reporting directly to the Aftersales Manager your key responsibilities will include;

  • Checking customers in/out.
  • Upselling any VHC work reported and Service Plans
  • Calling parts customers and booking in any customers
  • Ensuring customers are kept up to date
  • Explain and educate customers on the follow up process to encourage response levels
  • Confident use of parts looking up and pricing
  • Good understanding of the parts department as a whole to assist the aftersales department
  • Preparation of next days jobs ensuring all parts in stock and pre-picked/recalls checked/service plan quotes etc
  • Invoicing/ sales /warranty
  • Ensuring all card and cash payments are taken correctly and cash handling procedure followed
  • Checking all courtesy vehicles are on site are clean, fuelled and easily accessible ready for the next day
  • General housekeeping
  • Liaising with the workshop for progress and technical advice
  • Creating and loading bookings onto electronic diary efficiently and monitoring this function
  • Filing of Paperwork

Requirements

  • Effective communicator
  • Ability to work on their own initiative and as part of team
  • Ability to meet tight deadlines
  • Be self-motivated with a positive can do attitude
  • Strong IT skills
  • Ability to prioritise own workload
  • Full driving licence
  • Strong customer facing skills
  • Experience of working within a similar position

This is an excellent opportunity to work for a forward-thinking, family-owned company, in a state of the art showroom, working with one of the UK’s fastest growing automotive brands.

If you believe you are the ideal candidate for this role, please apply online by completing the form below.


Ref: 1710/002

Working hours 8.00am to 5.30pm Monday to Friday Saturdays by rota (1 in 4) working 8.30am – 12.30pm
Location Read Hyundai Boston
Salary Excellent Salary + Bonus Package
Benefits Pension + 22 days holiday
Closing date 01/12/2017
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